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Foundation: Splits in the wood frame, squeaks, rattles or noises, broken, loose or defective beams and/or center support rail, loose or broken module wire, compression of modules, unstapling of modules. Your new Stearns & Foster mattress was constructed with the best materials, built to the highest standards, and signed by the craftsmen who made it all to deliver the most luxurious sleep experience imaginable. We highly recommend the use of a mattress pad to keep your mattress in a sanitary condition. Call Customer Service at 1-866-Stearns (1-866-783-2767) or email consumersupport@stearnsandfoster.com. Back in 1846, Stearns & Foster was a cotton goods manufacturer who specialized in horse carriage upholstery. Warranty: For 10 years after you purchase your new mattress from Stearns & Foster, when it has a defect covered under warranty, we will replace or repair it Learn More Explore All Collections USCG-Approved Life Jackets You can rely on our floatable life vests & … The cooling gel helps regulate sleep temperature, which can result in a longer, more comfy sleep through the night. The Stearns and Foster Estate Mattress comes with a Stearns and Foster 10-year warranty. For purposes of this Limited Warranty, the term “product” means any flat, non-adjustable foundation and any mattress manufactured by or for Sealy Mattress Manufacturing Company, LLC (“Sealy”). Warranty coverage begins on the date of original purchase . Stearns and Foster has you covered with gel-infused memory foam options, too. Warranty Schedule New models are 10 … I thought it was a great deal and the salesperson promised the same warranty. Kirkland Signature by Stearns and Foster Lakeridge Queen Mattress or Set Luxury cushion firm euro-pillow top Comfort level: medium 36.8 cm (14.5 in.) Just click on an icon to visit the download page. Based on Sealy family of brand shipments, including Stearns & Foster* *Sealy ranked top U.S. bedding producer in 2019 by Furniture Today based on estimated wholesale shipments. Regardless of a known problem with the construction of the mattress. Every Stearns & Foster mattress comes with our comprehensive Certificate of Limited Warranty card which provides detailed information about the product's warranty terms and conditions, as well as all valuable information about protecting your mattress investment. Our dedicated team of Certified Master Craftsmen have honed and perfected their craft over time. If the product purchased is discontinued, Stearns & Foster has sole discretion to determine the retail price of a comparable model that will be used to determine the charge for repair or replacement. Any product found to be in an unsanitary condition or subjected to misuse well beyond ordinary wear and tear, is not covered under this warranty. Stearns & Foster guarantees the replacement or repair of your mattress or foundation (“boxspring”, or “rigid foundation”) if, in normal use, either piece fails to meet our high standards for quality and workmanship. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Stearns & Foster Customer Service. Keep in mind that the manufacturer only warrants the product against measurable manufacturing defects. When ignited, some bedding material can burn rapidly and emit smoke and hazardous gases. Sealy includes Sealy and Stearns & Foster branded shipments. Initial Stearns & Foster complaints should be directed to their team directly. Each night is a wonderfully restful sleep experience. A great upgrade from a flat foundation, raise your head to enjoy reading, watching TV, or surfing the net from bed. If you cannot reach this store, or if you have moved, write directly to the Customer Services Department, 145 Milner Avenue, Scarborough, ON M1S 3R1 or contact our Customer Service line at 1-800-268-4414 or via email at support@stearnsandfoster.ca. Stearns & Foster, a division of Tempur-Sealy, offers hybrid mattresses. You explained to me that firm is the way to go and that you can always add "comfort" toppers if necessary. And they create the terms for the warranty. Stearns & Foster reserves the right to replace the failed product with a product of equal or higher value, and does not guarantee an exact match to your current sleep set. A solid-surface foundation engineered for support and designed to complement Stearns & Foster mattresses. Stearns & Foster is Sealy’s high-end line, and the Estate Rockwell in Pillow Top Firm is its most popular mattress. If it is determined that an indentation is caused by misuse, abuse or factors other than a product defect, this warranty will not cover that condition. You explained to me that firm is the way to go and that you can always add "comfort" toppers if necessary. The Stearns & Foster ® Estate Collection is designed to deliver supreme, indulgent comfort. (See mattress warranties: what you should know.) The Limited Warranty excludes: mattress fabric (covers with stains, soiling or burns), comfort preference, bed height, spills, bent or broken border/grid wires which run along the perimeter of the mattress and foundation due to moving or bending the sleep set, mattress or foundation damage due to abuse or abnormal use, damage due to use with an inappropriate foundation, used bedding, bedding sold “As Is”, floor models, damage due to bed frames that do not provide continuous support, damage incurred by transportation or delivery, sheet fit and costs associated with transportation, inspection or removal of products. Keeping your original bill of sale in a safe place. To determine your warranty terms, locate the mattress law tag and find the “Warranty” field shown on the sample law tag below. Recent recommendations regarding this business are as follows: … View Your Warranty Based on Sealy family of brand shipments, including Stearns & Foster* *Sealy ranked top U.S. bedding producer in 2019 by Furniture Today based on estimated wholesale shipments. It was almost twice the weight of our previous mattress that it replaced. After a few months it developed a valley in the middle. Sleep well with our new Stearns & Foster premium memory foam pillow designed to move with you, not against you. With a range of sizes and types, a Stearns and Foster mattress from Ashley Furniture HomeStore is the perfect bed if you want undisturbed sleep and peace of mind. Trial period: Stearns & Foster does not provide a trial period. mattress height 1744 IntelliCoil® HD for variable support Available with or without Stearns & Foster® box spring Assembled in Canada Act fast, the deal ends December 31st! Our dedicated team of Certified Master Craftsmen have honed and perfected their craft over time. I don't even know when my husband gets up or comes to bed, and it's just so dang comfortable. Stearns And Foster Overview. Anonymous536 One Answer: oldest newest most voted. Do not smoke in bed. But … Sleep well with our new Stearns & Foster premium memory foam pillow designed to move with you, not against you. Warranty in a safe place. Warranty Our warranty is backed by over 170 years of craftsmanship. Serving The US & Canada… NO SALES TAX . Finessed TO IMPRESS. Will never buy another mattress unless its Stearns & Foster. All Sealy® and Stearns & Foster® mattresses and flat, non-adjustable foundations are covered by the terms of this Limited Warranty. Frequently Asked Stearns & Foster Questions. The Limited Warranty is only valid for the original purchaser of the mattress and foundation set, and only covers manufacturing defects in a mattress or foundation when the set is subject to proper handling and normal use in conjunction with a bed frame that provides continuous support. To provide continuous support, a Queen or King frame must have 1) a rigid bridge bar with a supporting leg and 2) at least 5 legs, or 5 equally spaced hardwood cross-slats (see examples below or online at www.stearnsandfoster.ca). In the unlikely event that something should go wrong, we stand behind our products by offering our best-in-class warranty to ensure you receive the comfort and support you deserve. Warranty: Most, but not all, mattresses include a 10-year limited warranty. Best. Please keep your sales receipt and Stearns & Foster Certificate of Limited From plush to firm and everything in between, you'll sleep the night away with one of our affordable selections of Stearns & Foster mattresses. I don't even know when my husband gets up or comes to bed, and it's just so dang comfortable. After a few months it developed a valley in the middle. Stearns and Foster has been around for a while -- and by a while, we are talking over 150 years. It provides 1 year parts and labor, 5 years parts only and 15 years prorated frame warranty. I also purchased their platinum protection warranty. Stearns and Foster has been around for a while -- and by a while, we are talking over 150 years. This question is related to Stearns & Foster. Just the right firmness, so comfortable. The terms in this warranty shall be the consumer's sole and exclusive remedy in the event of product failure during the warranty period. View Your Warranty: Every Stearns & Foster mattress comes with our comprehensive Certificate of Limited Warranty card which provides detailed information about the product's warranty terms and conditions, as well as all valuable information about protecting your mattress investment. If Stearns & Foster repairs or replaces your sleep set, the Limited Warranty continues from the original date of purchase. Please read the Limited Warranty guidelines and limitations, and then register your sleep set online at www.stearnsandfoster.ca. Warranty: Tempur-Sealy offers a 10-year limited warranty for all Stearns & Foster mattresses. The mattress that I purchased was a Stearns & Foster Estate collection, named Oxford Street Luxury Plush. Stearns & Foster Canada As far as price and warranty go, the thing with Stearns & Foster is that you're dealing with your own mattress retailer. Read More Bed. Fall into your best sleep yet with our new latex bed pillow from Stearns & Foster Canada. Using a proper mattress protector to prevent accidental staining. Toll Free 1-800-268-4414. Sleep even better knowing you're covered. Based on Sealy family of brand shipments, including Stearns & Foster* *Sealy ranked top U.S. bedding producer in 2019 by Furniture Today based on estimated wholesale shipments. Warranty Schedule Prior to 2019 Stearns And Foster. A list of the most popular browsers can be found below. The warranty does not cover any comfort related issues. If slats are spaced more than 2” apart, a solid platform is required to be placed on top of the slats. The Stearns and Foster Estate Mattress comes with a Stearns and Foster 10-year warranty. Will never buy another mattress unless its Stearns & Foster. The company has a network of dealers across the United States. I recently had to go back to the story because of a defect that I noticed on the mattress while changing the linens. Stearns & Foster at Ashley Furniture HomeStore? A 25 year warranty is voided for a stain on the mattress!!! John of New Bern, NC, writes: Hi, I am in the process of returning my 2nd S&F in 2 years. Just click on an icon to visit the download page. John of New Bern, NC, writes: Hi, I am in the process of returning my 2nd S&F in 2 years. However, despite the brand’s decidedly non-mattress beginnings, the company eventually transitioned into hotel mattress manufacturing and then ultimately into the higher-end consumer mattress sector. | Privacy Policy | Terms and Conditions. Be aware that body indentations are a normal occurrence in new mattresses, and indicate the upholstery layers are conforming to your body's contours. Accessible Customer Service Standard Feedback Information, ©2021 Tempur Sealy International, Inc. EVERY layer EVERY stitch EVERY detail. The manufacturer has asked that you read these terms before proceeding. This means that if any manufacturer related issues happen to your product in the next decade, you’ll be able to return it for a replacement mattress. If you have a question about your product, the registration process or your warranty, we can help. Sealy includes Sealy and Stearns & Foster branded shipments. Sealy, icomfort and Tempurpedic, will void your warranty if the mattress is stained!! This warranty is valid only in Canada, and gives you specific legal rights that may differ or vary from province to province. Examples of Proper Bed Frames for Queen and King Size Bedding. I originally bought a Tamerton floor model for around $1400. 1 Older models are 10 years non pro-rated. You've spent considerable time and money purchasing a quality mattress so we recommend that you protect your investment from the moment it arrives by: Fall into your best sleep yet with our new latex bed pillow from Stearns & Foster Canada. You have read and understand the warranty information and will be able to provide the law tag, proof of purchase and pictures required to process your warranty claim. warranty warranty-terms. If you have a claim before the end of the Limited Warranty period due to a defect covered under this warranty, Stearns & Foster will repair or replace, at our sole discretion, the defective product in a reasonable period of time within Canada, exclusive of transportation and inspection costs. I spill a drink in bed one night and poof, the warranty is voided. You’re using an unsupported web browser. Experience the comfort of independent head and foot massage therapy and three preset rest positions. Sealy, icomfort and Tempurpedic, will void your warranty if the mattress is stained!! A great upgrade from a flat foundation, raise your head to enjoy reading, watching TV, or surfing the net from bed. Warranty: Most, but not all, mattresses include a 10-year limited warranty. Also, normal body indentation not associated with sag in foundation, as outlined in the Warranty Schedule, is not covered. I spill a drink in bed one night and poof, the warranty is voided. Tells you about quality right there! Ever. Additional products: Stearns & Foster specializes exclusively in mattresses. This means that if any manufacturer related issues happen to your product in the next decade, you’ll be able to return it for a replacement mattress. The support core is constructed with pocketed coils and encased in polyfoam. You can find contact details for Stearns & Foster above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … You’re using an unsupported web browser. Warranty Information Prior to 2019 Lifts at head and foot to offer virtually unlimited ergonomic positions. Keep your mattress sanitary by using a mattress pad. Any implied warranty on this product, including any implied warranty of merchantability or fitness for a particular purpose, shall not exceed in duration the term of this limited warranty, which begins with the date of purchase by the consumer. Replacement of one piece in the set does not guarantee replacement of the other piece in the set. I thought it was a great deal and the salesperson promised the same warranty. A solid-surface foundation engineered for support and designed to complement Stearns & Foster mattresses. Please copy the Serial Number, Warranty Code and Bed Name. The price can also vary, although in general the mattress price starts at $1500 for a budget queen. Ensuring your bed frame provides continuous support requiring at least 5 contact points to the floor, one of which must be at the very center of your frame. We know how much care you put into designing your bedroom— so we put the same care into designing your mattress. Stearns And Foster was first mentioned on PissedConsumer on Jun 17, 2013 and since then this brand received 10 reviews.. Stearns And Foster ranks 531 of 1474 in Furniture and Decor category. You can rest assured knowing that every Stearns & Foster® mattress is exceptionally crafted to help you curate the bedroom you’ve always wanted. Warranty Information Available sizes are split ca king, ca king, split queen, split king, and twin long. Lifts at head and foot to offer virtually unlimited ergonomic positions. Beware, Sealy, the owner of Stearns & Foster. Sealy includes Sealy and Stearns & Foster branded shipments. My husband and I were both experiencing back pain with a plush, sagging mattress that we spent a ton of money for. Way to go and that you read these terms before proceeding Schedule Prior to 2017 against you read Serving... Manufacturing defects body is cradled for ultimate comfort, ca king, ca king, and hand. Be retained for warranty Service, is not flame or expose to fire sizes are split ca king, flat. Or boxspring and Tempurpedic, will void your warranty if the mattress is manufactured as required by federal law resist. 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